Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@petscorner.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided by customer service.

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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

     ●     A restocking fee may be charged for all returns.

     ●     Sale items are FINAL SALE and cannot be returned.

     ●     For goods that are received damaged or faulty you must contact us within 14 days, without using or further unpacking the goods. Goods received damaged will be replaced or a refund issued according to your wishes, including the cost of return postage, when we have received the item(s).

     ●     We do not normally accept return of items that are in good order and not faulty. If we do, this will normally be for a trading credit only. Shipping cost is non-refundable and you are responsible to pay the delivery charges due for items returned for refund. We reserve the right to deduct from the refund any charges necessary for packaging/re-packaging, repair or cleaning of any goods returned not in the same condition as upon delivery. We are entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: info@petscorner.co.uk

 

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